Move-In / Move-Out Cleaning

At J and C Building Cleaning, we’re proud to offer more than just top-tier commercial cleaning services. Whether it's residential move-in/move-out cleaning, post-renovation cleanups, or specialty one-time jobs—our team is fully equipped to handle it all.

We bring our own professional equipment and eco-friendly supplies, offer flexible scheduling, and are fully insured and bonded for your peace of mind.

What sets us apart:

• ✔️ All staff are police and background checked

• ✔️ Guaranteed satisfaction on every job

• ✔️ 12-hour-a-day customer service for convenience and support

• ✔️ We’re a Living Wage Employer

• ✔️ We maintain a 98% satisfaction rating

• ✔️ Unmatched post-service support to ensure your space stays clean and cared for

No matter the space or situation, you can count on J and C to deliver high-quality, reliable cleaning—every time.

You can cancel your service at any time, either online or by phone. However, please note the following cancellation policy:

• Cancellations made at least 48 hours in advance will receive a 50% refund of the service fee.

• Cancellations made within 24 hours of the scheduled service are non-refundable.

This policy helps us fairly compensate our cleaners for their reserved time.

Our email confirmations include a full summary of your booking, including the scheduled date and time of arrival. Please note that there may be an arrival window, meaning our team will arrive between the indicated times and begin cleaning upon arrival.

To ensure smooth and timely service, we kindly ask that you provide access to the property via a lock box code, building key, and any necessary alarm codes prior to the scheduled cleaning.

This helps us deliver a seamless experience—especially for after-hours or unattended appointments.

When booking a Move-In or Move-Out Cleaning, you’re choosing our most thorough and all-inclusive service. This detailed package is specifically designed to bring a property back to its original, like-new condition—ideal for homeowners preparing to sell, landlords getting ready for new tenants, or families moving into a fresh space.

This service goes beyond standard cleaning and includes deep cleaning of high-touch and often-overlooked areas, ensuring every corner is spotless and ready for the next chapter.

Included in your Move-In/Move-Out cleaning:

• ✅ Inside the oven – degreased and scrubbed thoroughly

• ✅ Inside the fridge – cleaned and sanitized

• ✅ Inside all cabinets and drawers – wiped out and disinfected

• ✅ Inside all windows – cleaned to a streak-free shine

• ✅ Baseboards, walls, light switches, and door handles – wiped and disinfected

• ✅ Floors – vacuumed and mopped throughout

• ✅ Bathrooms – deep cleaned and sanitized, including tubs, showers, toilets, and sinks

• ✅ All surfaces – dusted, polished, and disinfected

We bring our own professional tools and eco-friendly supplies, so you don’t have to worry about a thing. All we ask is that personal items and furnishings are removed prior to cleaning, and that we are provided with access via lock box, key, and any alarm codes in advance to ensure a smooth and efficient service.

Let J and C Building Cleaning take the stress out of moving with a spotless finish you can feel good about.

All of our cleaners arrive fully equipped with their own professional cleaning supplies and equipment. If you prefer a specific product or tool to be used in your home, feel free to leave it out—we’re happy to accommodate your preferences whenever possible.

To maintain the highest standards of hygiene, our team is trained to disinfect and replace all cloths and sponges between each service. We also use separate cloths for bathrooms, kitchens, and common areas to prevent cross-contamination and ensure a safe, thorough clean every time.

Please note that parking must be provided for our cleaning teams. If you live in a busy area or somewhere with limited parking, we kindly ask that you:

• Let us know if we can use a private parking space, or

• Inform us of any available public parking nearby.

Any parking fees incurred will be added to your final invoice. If parking is located more than 100 meters from your property, additional charges may apply to account for the extra time and effort.

If no parking is arranged or available—and our team is unable to find a suitable spot within 20 minutes of arrival—a cancellation fee will be charged to cover the missed service.

We appreciate your understanding and cooperation in helping us deliver smooth and timely service.

That’s completely up to you. You’re welcome to:

• Stay for the entire service

• Let the cleaner in and head out

• Or not be home at all

Many of our clients provide access via a key or lockbox, which works great—especially for ongoing or scheduled cleanings.

If you do choose to be home during the service, we kindly ask that you allow the cleaner to work without interruption, so they can stay focused and complete the job as efficiently and thoroughly as possible.

Our cleaners tend to work best when the space is free of people and pets, but we’re happy to accommodate whichever option works best for you.

For the safety and efficiency of the cleaning process, we kindly request that pets are not on the premises during the cleaning. This helps ensure the team can work without distractions or potential safety concerns.

Fish and aquarium setups are fine, so there’s no need to worry about them.

We appreciate your understanding in helping us maintain a smooth and effective cleaning experience.

We do clean basements; however, our service is limited to finished areas only. The current scope of work does not include cleaning unfinished basements.

Additionally, we will sweep an uncluttered garage as part of our cleaning services.

We will clean under small objects and light furniture, and we will vacuum/mop under heavier furniture like beds and couches. However, we will not move heavy furniture due to the risk of scratching floors. If you'd like, you’re welcome to move any furniture for us, but please note that our cleaning teams are not instructed to move heavy items themselves.

We are happy to clean under furniture as long as the area is clutter-free.

We primarily serve clients in the Ottawa region, covering areas from Kanata to Orleans, including Manotick and nearby communities. Generally, we operate within a 30 km radius of downtown Ottawa. If we agree to service locations beyond this area, additional surcharges may apply.

Please note that we do not provide cleaning services in Gatineau.

If your location falls outside of our standard service area, a $30.00 additional fee will be applied.

We do offer exterior cleaning services, which are limited to pressure washing of garage floors, laneways, and patios. However, these areas must be 100% clear of debris or storage in order for us to proceed. Please ensure the space is completely empty before the scheduled service.

Please note that this service comes with an additional cost.

Our cleaners come fully equipped with all necessary cleaning solutions, cloths, mops, and vacuums. However, they do not bring a ladder for cleaning high areas. If high areas need to be cleaned, we ask that the client provide a 2-step ladder. For safety reasons, our cleaners will only use a 2-step ladder.

We do not dispose of garbage or recycling. Any waste will be left onsite for the client to handle. We will organize the waste and place it in the designated garbage area. You are responsible for disposing of it either through garbage pick-up or by taking it to the dump. We do not take the waste with us. It is up to you to dispose of it.